Tablet Academy (UK) is a provider of Digital transformation services to businesses and educational institutions globally. Our services consist of strategic consultancy, professional development, and student enrichment workshops. The company is headquartered in Telford, United Kingdom, and is part of a group of independent franchises worldwide (a list of which is available upon request).

Tablet Academy (UK) recognises the need for privacy, is committed to protecting customer and partner security and privacy and will use any information gained responsibly and ethically.

Your privacy is extremely important to us. To better protect you, we are providing this notice explaining our information practices and the choices you can make regarding how your information is collected and used. To make this notice easily accessible, we have made it available on our website and through any channel where personally identifiable information may be requested.

This privacy policy describes how we collect, use, store, and share personal data, offline and online, and your rights and choices concerning your personal data. If you are an employee, contractor, or job applicant, personal data collected in those contexts will be subject to a separate privacy notice that we provide to you where and when appropriate. This privacy policy does not apply to any personal data we access or receive when acting as a data processor on behalf of our customers.

From time to time, we collect or compile personally identifying information which we use for internal purposes and may disseminate to sister franchises in our group and third parties to assist in the execution of the delivery of our services. Our sister franchises also have a reciprocal privacy policy in place.

We do not sell databases, contacts or personal information to third parties.

The failure to provide us with your accurate and up-to-date personal data may interfere with our ability to conduct business with you, such as purchasing offerings, processing your transactions, or delivering our services.

Furthermore, given that our work encompasses education, protecting the privacy of individuals under 18 is an essential aspect of our company’s privacy policy. For that reason, Tablet Academy (UK) will never, under no circumstances, collect or retain any information from those definitively identifiable as a minor, and in no way is our website structured or worded to attract individuals falling under the age of 13 providing any information.

You may request a copy of any personal data held by us about you by writing to us.

Please note that we reserve the right to charge a fee for providing such information. If you believe that any personal information, we hold about you is incorrect or incomplete, please contact us immediately. Any information found to be incorrect will be corrected promptly.

We are not responsible for the privacy practices or content delivered by sister franchises. We encourage you to be aware of this and request and read the privacy statements of each franchise that collects personally identifiable information.

This privacy statement applies solely to information collected by Tablet Academy (UK).

We reserve the right to make changes to this policy at any time and at our discretion. If we make changes, we will post an updated version of this policy on our website.

Where applicable, we honour opt-out instructions from you for uses of your personal data under this privacy policy, for example when you opt-out of receiving marketing communications from us.

If at any point we decide to use personally identifiable information in a manner different from the privacy policy in force at the time the information was collected, we will notify you by way of an email. You will have a choice as to whether we use your information in this different manner, or not.

If you would like any further information on this policy or if you have a complaint concerning our practices regarding this policy, please contact us as per below.

Tablet Academy (UK)
The Technology Hub
Telford Park School
Telford TF3 1FA
United Kingdom

Telephone:          +44 01952 567450

Email:                   info@tablet.academy

Web address:     https://ta.education/

Personal Data will be collected, stored, processed and transmitted in accordance with Tablet Academy (UK)’s established policies and applicable federal, regional, local and international laws, rules and regulations.

We may collect both personal data and other information about you through a variety of sources, including personal data we have collected directly from you and your devices, whether online or offline. We may also combine it with information we receive about you from other sources, such as your employer, sister franchises, our partners, publicly available information sources (including information from your publicly available social media profiles), and other third parties.

We may currently collect and process the following information:

• “Identity Data” such as first name, last name, username or similar identifier, title, company name, and government-issued identification number.
• “Contact Data” such as billing address, delivery address, email address and telephone numbers. We retain any correspondence, queries, and support requests that you may make.
• “Financial Data” such as bank account, payment card details and credit history.
• “Transaction Data” such as details about payments to and from you and other details of products and services you have purchased from us.
• “Technical Data” such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our websites.
• “Profile Data” such as your username and password to access our online services, account number, purchases or orders made by you, preferences, feedback and survey responses.
• “Usage Data” such as information about how you use our services, and information about what you type into web chats and form fields on our website.
• “Preference Data” such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
• “Professional Data” such as your company affiliation, job title, office location, and professional contact information if you interact with us on behalf of a business customer or vendor.
• “Sensitive Personal Data” such as government-issued identification number, bank account information, payment card details should you purchase anything from us.
• Other information that we collect with your consent from time to time.

Most of the personal information we process is provided to us directly by you, or your employer, for one of the following reasons:

Information You Provide Voluntarily. We may collect personal data directly from you when you voluntarily provide it to us. For example, when you communicate with us over the telephone or through the website, by way of email, online chat, web form, or online account registration to obtain access to our services; register for an event or training; visit us at an event or trade show; sign up for marketing, promotional, or informational emails or communications; purchase goods or a service; ask questions, wish us to attempt to resolve any issues relating or our services; or submit feedback or comments on our services.

The personal data you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide it.

Information that We Collect Automatically. When you visit our website or interact with our online chat, or emails that we send to you, we collect certain information automatically from your device.

Specifically, the information we collect automatically may include information such as your IP address, device type, unique device identification numbers, browser-type, your Media Access Control (MAC) address, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect information about how your device has interacted with our website, including the pages accessed and links clicked, whether you click on our digital content; and whether you open and click through our emails.

Collecting this information enables us to understand better the visitors who come to our website, where they come from, and what content on our website is of interest to them. We use this information for internal analytics purposes to improve the quality and relevance of our website.

Some of this information may be collected using cookies and similar tracking technology. The website, and our digital content, may also monitor and collect information about how you access, use, and interact with them automatically through “cookies,” “web beacons” (also known as a clear pixel or pixel tag), and other automated tracking technology.

From Resellers and Partners. We may obtain personal data about you from the resellers and distributors that purchase offerings available from us and provide such offerings to you.

From Our Vendors. We may obtain personal data about you from the third-party vendors that make offerings available through us.

From Our Service Providers. We may obtain personal data about you from the service providers that help us operate our business. For example, service providers that host or maintain our website or send promotional emails for us may give us personal data. Payment processing providers may collect your payment information. Our marketing agencies, advertising technology vendors, analytics providers, and other service providers may also provide us with personal data about you.

From Customers. We may obtain personal data about you from customers that contract with us for services. For example, we may provide you with consultancy and training services on behalf of your employer or support company.

From Franchises. We may obtain personal data from sister franchises.

Tablet Academy (UK) uses personal data we collect to operate our business and provide you with the services we offer and may also use the data to communicate with you, for example, informing you about other service offerings.

Depending on the nature of your interactions with us, Tablet Academy (UK) may use your personal data, including sensitive personal data, for a variety of purposes, including to:

Register you as a new customer;

• Provide, maintain, and improve our website and our offerings, including to operate certain features and functionality of the website, such as our Chatbot or direct email;
• Research and analyse the effectiveness of the website and the marketing, advertising and sales efforts of Tablet Academy UK, sub-contractors, and business partners including through the use of automated systems that analyse data using machine learning and other analytic techniques;
• Collect account receivables owed by customers of Tablet Academy UK;
• Process orders, deliveries and payments made through the website;
• Develop additional services and offerings;
• Comply with a legal obligation or respond to lawful requests by public authorities;
• Manage our everyday business needs;
• Enforce compliance with our applicable laws;
• Prosecute and/or defend a court, arbitration or similar legal proceedings;
• For security and safety purposes, such as protecting the website and our company against cyber threats, protecting our rights and the rights of our customers, and detecting, investigating, and preventing fraud or other illegal activities;
• Communicate directly with you by sending you newsletters, surveys, promotions and special offers or information about new products and services on an ongoing basis in accordance with your marketing preferences. You can unsubscribe from our marketing communications at any time by clicking “Unsubscribe” at the bottom of the email or by contacting us.
• Communicate directly with you by telephone to respond to customer service inquiries or comments through the website, social media or otherwise, to discuss issues relating to our website, and to provide customer support.
• Monitor and record your call, emails and text messages, social media messages, chat box and other communications (as permitted by law) in relation to your dealings with us;
• Verify your identity before responding to privacy requests you make regarding your data;
• Comply with our contractual or legal obligations to share data with credit reference agencies, fraud prevention agencies and law enforcement agencies;
• Compile aggregated statistics about the operation and use of our website and to better understand the preferences of the visitors of our website;
• To carry out other legitimate business purposes, as well as other lawful purposes about which we will notify you.
• We may also combine and enhance the personal data we collect about you with other information we receive from third parties.

We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or has been authorised by your employer. We also share personal data when required by law or to respond to legal process, to protect our customers, to protect lives, to maintain the security of our services, and to protect the rights or property of Tablet Academy UK.

Depending on the nature of your interactions with us, we may disclose your personal data, including sensitive personal data, as follows:

With Vendors and Partners. Tablet Academy (UK) may share personal data about you with the third-party vendors that make offerings available through us. For example, we may share your personal data with a third-party vendor if you purchase or access a service through us, or a Tablet Academy (UK) franchise, and that vendor requires verification of purchase in order to register that service. We may also share your personal data with a third-party vendor if that vendor co-sponsors a marketing activity with us to verify your participation in the marketing activity.

With Resellers. Tablet Academy (UK) may share your personal data with the reseller that purchase services available through our website. For example, we may share your personal data if you are buying or accessing a service through a reseller.

With Franchises. Tablet Academy (UK) may share your personal data with sister franchises who will use the personal data we share with them in a manner consistent with this privacy statement.

With Law Enforcement and Safety Organisations. Tablet Academy (UK) may share your personal data with any competent law enforcement, regulatory, government agency, court, other governmental officials, or other third-party where we believe disclosure is necessary as a matter of applicable law or regulation; to exercise, establish or defend our legal rights, or; to protect your vital interests or those of any other person.

Sale or Acquisition of Assets. If Tablet Academy (UK) transfers ownership or control of any portion of Tablet Academy (UK) or the website to an actual or potential buyer, whether in the context of an acquisition, merger, reorganisation, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings), we may transfer your personal data to that actual or potential buyer, provided that the use of your personal data by that third-party remains subject to applicable law.

With Others. We may share your personal data with any other person with your consent to the disclosure.

We may also share aggregated, anonymised data with third parties for other purposes. Such information does not identify you individually, but may include usage, viewing and technical information we collected through your use of our website. If we are required under applicable law to treat such information as personal data, then we will only disclose it as described above.

Under the EU General Data Protection Regulation (EU GDPR), the lawful bases we rely on for processing this information are:

• Your consent. You are able to remove your consent at any time. You can do this by contacting info@tablet.academy
• We have a contractual obligation
• We have a legal obligation.
• We have a vital interest.
• We need it to perform a public task.
• We have a legitimate interest.

We use technical and organisational controls designed to secure and protect your Personal Data, but we cannot ensure or warrant that your Personal Data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities.

Security of Personal Data. Tablet Academy (UK) uses technical and organisational controls and measures designed to secure and protect your personal data from unauthorized loss, misuse, and disclosure, such as strong user access controls and comprehensive employee policies and training. Unfortunately, no data transmitted over or accessible through the Internet can be guaranteed to be 100% secure. As a result, while Tablet Academy (UK) attempts to protect all personal data, Tablet Academy (UK) cannot ensure or warrant that personal data will be completely secure from misappropriation by hackers or from other nefarious or criminal activities, or in the event of a failure of computer hardware, software, or a telecommunications network. Tablet Academy (UK) will notify you in the event we become aware of a security breach involving your personally identifiable information (as defined by the applicable foreign, federal, state, and local laws) stored by or for us, in accordance with applicable laws.

Compliance. Tablet Academy (UK) uses a self-assessment approach to verify compliance with this privacy policy and periodically verifies that the privacy policy is accurate, comprehensive for the information intended to be covered, prominently displayed, implemented and accessible. If you believe that your personal data has been processed or disclosed in violation of this privacy policy, Tablet Academy (UK) encourages you to raise any concerns using the contact information provided in this privacy statement. Tablet Academy (UK) will investigate and attempt to resolve any complaints and disputes regarding use and disclosure of personal data.

Accuracy. It is your responsibility to provide Tablet Academy (UK) with accurate personal data. Except as otherwise set forth in this privacy policy, Tablet Academy (UK) shall only use personal data in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. To the extent necessary for these purposes, Tablet Academy (UK) shall take reasonable steps to ensure that personal data is accurate, complete, current and relevant to its intended use.

Your personal data may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different to the laws of your country.

Specifically, our primary servers and backups are located in 3 data centres across the United Kingdom, and our franchisees operate around the world using these same servers. This means that when we collect your personal data, we may process it in any of these locations. However, we have taken appropriate safeguards to require that your personal data will remain protected in accordance with this privacy policy.

For additional transfers of personal data between Tablet Academy franchises outside the EEA and/or the UK we have implemented the European Commission’s Standard Contractual Clauses and their UK equivalents in addition to appropriate technical and organisational controls, which require us to protect personal data they process from the EEA or the UK in accordance with European Union and UK data protection law as applicable.

We retain each of the categories of personal data (including sensitive personal data) for as long as we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements). The criteria we use to determine whether we have an ongoing legitimate business need to retain personal data include among others:

• regulatory requirements that we are subject to, including laws and regulations related to tax, employment, accounting, and securities
• whether a legal claim might be brought against us, for which the personal data would be relevant
• the necessity of the personal data to provide our services to our customers, and
• the types and sensitivity of personal data being processed.

When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymize it or, if this is not possible (for example, because your personal data has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.

If you are a resident of the European Union or the UK, all the personal data related to you and received and stored by Tablet Academy (UK) are erased after 5 years of no activity, save for any personal data in documents and files we must keep for a longer period under applicable laws. For example, we cannot erase personal data appearing on VAT invoices before we can delete the invoices from our systems.

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@tablet.academy, or telephone +44 01952 567450 with your request.

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Tablet Academy (UK)
The Technology Hub
Telford Park School
Telford TF3 1FA
United Kingdom

Telephone:          +44 01952 567450
Email:                   info@tablet.academy

You can also complain to ICO, the UK’s data protection agency, if you are unhappy with how we have used your data by visiting the following website:

https://ico.org.uk/make-a-complaint/data-protection-complaints/data-protection-complaints/